1500 Ferragamo Boots. Definitely Walked Out With Nothing
Its an attractive retailer layout, the selection is quite nice compared to online as typically you wish to see in particular person, what you might be buying with: High quality, Materials Durability and Worth. The staff right here will greet but then not bother that can assist you look for anything, got here in to discover a Father's day reward, was interested by getting my father the Gancio or the penny loafer, couldnt obtain any assistance so I left. Maybe I'll try again for another occasion, as with Ferragamo for myself I shop on-line or at a division retailer like Bergdorfs or Saks, but with shopping for a present for somebody, I must see it in person, they should have better customer service.
I like the model and there styles. My review is about there customer support. There sales employees had been very rude.I wasn't treated nicely at all and it was a big turn off.
PLEASE Do not Store Here! The worst customer support I've expertise in all luxurious retail. In case you want to buy ferragamo (I know some individuals love the comfort of their sneakers) PLEASE undergo a department store. Ferragamo severely wants to enhance their customer support, they've misplaced me as customer for all times, and as you see through other evaluations many costumers really feel the same approach If you are going to have ridiculous return policies, then you definately absolutely must notify the client Earlier than the acquisition is made.
terrible corporate service & bait/switch. purchased pair of shoes with defect. I known as store and asked what to do and so they referred me to local shoe cobbler. Turns out (I) they've an recommended restore retailer in NJ, and (II) Once you Ship THE Shoes FOR Repair THEY VOID ANY Warranty FOR Substitute. So I spent $650 on my sneakers, paid $100 to get them fixed (OUT OF MY POCKET), am advised since they cannot be mounted and footwear have been modified (in try to repair them) "HOPE You will have A terrific DAY (AND You're SHT OUT OF LUCK DUMB Buyer)"
I am dumbfounded that this store has not gotten a evaluation better than three Stars since June of final year. That represents a colossal failure on the part of their administration who I'm surprised are nonetheless employed. Any retailer that prices these costs higher have customer service that is on level. I am speaking overly gracious, useful and apologetic individuals who facilitate an expertise worthy of greater than 5 more stars. Sadly, they don't. Fortunately, they have competitors within the category I buy which is, in fact, sneakers. Management should probably take a trip to an area Nordstrom and see how they do enterprise, paying careful attention to the workers's demeanor and candor. The expertise at this retailer and their scores mirror an institutional failure in customer service which is inexcusable, particularly on this financial system. Given the actual fact that they're the manufacturer, I have to assume that margins are at the very least double what they are at Nordstrom, but they act like they're doing me a favor. Add the 8.875% sales tax that I do not should pay in the good state of NJ, and there's not a whole lot of gray area who's going to get my cash. People, your shoes start at about $540. possibly the shopper experience you strive to offer ought to replicate that. I received higher service buying a pair of Converse at the mall from a highschool child who known as me "dude". You should be ashamed.
I love this retailer. It's fairly massive and the shoe selection is gorgeous. They even have an assortment of collector's footwear which can be inspired by the archives. When you love Florence and/or footwear, that is heaven. Rocky assisted me. She was easygoing and informative. This was an important expertise.
I am penning this evaluate for Customer support/Cellphone Service for this store. Unfortunately I need to agree with the reviewers beneath that the workers has an angle. After purchasing slip ons, we had a follow up call to verify shipping and billing info. The one that called "G" was extremely impatient and rude. This isn't the kind of remedy you'll count on after purchasing $600+ greenback shoes... I perceive that there is satisfaction in the merchandise because of its high quality. This offer you no excuse to be rude and brief along with your clients, together with your paying ones. These staff are simply appears. Don't let your outfit get to your heads guys...
Lovely store! I've adored this brand for quite someday. This retailer has a Lovely format that compliment the designs. The staff is friendly and helpful but not pushy.
I discover coming directly to the shop a lot easier than hunting and pecking online so you can see, feel and take a look at on the objects. Choice is respectable, I wish there have been more of every thing. I did need to knock off one star for his or her return policy. I perceive they don't want to get stuck with the shop product but that motivates me to simply browse in the store and buy from big identify malls as a result of they stand behind their return coverage. As for sales associates, some are nice....they deal with me a lot better after i are available in in the course of the workday in my Armani go well with than they do on a Saturday after i've bought on denims and a sweatshirt....don't actually recognize that as I am the identical particular person with the identical checking account.
I had the worst customer service experience ever! not with the sales individual but with the shipping department, because the gross sales particular person that helped me was off. After studying the reviews I know have a transparent image why. They do not understand the mission, worth or the requirements of a high-finish brand so I requested to be refunded before my purchase was even shipped.
I don't normally give out one star critiques except you earned it (this is my second). Nevertheless ferragamo belt outlet went out of their technique to get this one. Stopped in after leaving Dolce to visit a couple of buddies that work here. Went up to the men's division with my spouse and instantly felt uncomfortable as two of the women working there started to level at her and giggle to each other. Each of us had been dressed fairly nicely, me wearing a pleasant blazer, button down, denims and boots and the spouse also appropriately attired in a gown. Asked somebody if either of my acquaintances have been accessible and was given a snooty answer. Guess what? I don't want anything from right here. We store on 5th because we can, not because you could have some primary human necessities essential for life. Get a clue. Immediately turned and left, strolling previous the nonetheless giggling buffoons and over to Versace have been we get high notch service Every TIME.
We had an incredible expertise at the moment and each time we come for a go to! Davide was great in males's part and even gave us fun restaurant tips!! We will be back!
The shopping expertise could be very unpleasant. The Asian guy who was new there bought me the incorrect product after I waited him for over 20 mins only for checkout. After returning home I discovered that was not even of the same design I needed so I got here again next day. Additionally the value he told me the primary day was barely completely different from the worth he claimed the next day (which he refused to acknowledge). I perceive he simply needs time to know his business more, but he looks like he would not care about his faults in any respect. It is not about the additional value or the inconvenience exerted on me. It is concerning the angle he treats his customer. Is it right to be so arrogant and irresponsible as a salesperson in a excessive-finish luxurious store?
My overview is directed for the Customer service/Phone Companies of Salvatore Ferragamo. Sadly I should agree with the other reviewers that there was perspective on a part of the workers. We had purchased slip ons, and the shop calls for verification of delivery deal with. The customer service lady "G" was extraordinarily impatient and the alternative of what a high finish retailer is anticipated to deliver. This may be very disappointing service, given the footwear weren't "cheap" by any means. I perceive that it is one thing to be proud of a product and know the brand well. However this on no account means that the shop will be rude to its hardworking customers. It is wanting like these workers let being a high end store get to their heads. Give it a break...
Beautiful product and always great service, Anthony is always useful and provides great service both pre and put up buy!
Obsessed with this retailer. A whole lot of store on fifth Ave have snarky folks working there that can't even afford the merchandise they work for . Trust me I know bc half of them are associates of mine. Anyways I all the time like to cease by Ferragamo and see what's new. The associates in the lady's department are amazingly variety. They do not decide you it doesn't matter what. Kind of reminds me of Barneys which can be wonderful. Love this retailer and wonderful employees within the lady's
I purchased two pairs of stunning shoes. I wore them and the plastic bows (3) broke off throughout the very first sporting. These bows lined up on the back of the ankle and had been a focal level. I returned to a neighborhood store in Scottsdale, who informed me that he couldn't refund the money, but, would return to New York. I had my receipt and had the supervisor make me a replica. I also took the managers card and had him write on the back of the card that I returned two pairs of sneakers. 3 months later, I still had not been contacted nor, had I received a refund. I known as the web customer service, who seemed up my order and mentioned she would have appropriate personnel look into it. I didn't obtain a name, however, received an e mail that they were refunding one pair of sneakers and returning the other pair. Not repairing the opposite pair, simply returning?? It is a designer I will never buy from again due to their business practices. The sneakers are cute but, don't hold up for wearing. Ought to have refunded each pair.
So the runway show for autumn/winter is very amazing..However what a tease!! Almost nothing from the present is actually of their NYC "flagship" retailer!!!!!!! It turns out that many runway shows from high designers are in truth whole teases. So what is the purpose? Get the punter in, then say Oh sorry sir we didn't really make that. Discuss false promoting?
Up till this level, I've by no means heard a salesperson discuss me behind my back. Simply walked in, browsed around, requested a question about their sneakers. 2 seconds later and some feet away, he scoffs to another salesperson about my sneaker question. Really? If you're going to make negative feedback about customers and their ridiculous questions, not less than wait until they are out of earshot! I know 5th Ave is tough, in all probability quite a lot of vacationers asking the way to get to FAO or Central Park. But should you were paying consideration, you would've observed that I walked in carrying $1500 Ferragamo boots. Positively walked out with nothing. Get your stuff collectively guys, you are able to do manner better.
I don't write opinions I like to examine them. However the horrible customer service and satisfaction with on-line purchases is the worst I ever had. My package deal was not delivered. I used to be not able to get a refund. It took me 3 weeks to get my cash again.